Terms of Service | The Urban Architect

Last updated: 16 May 2026

Scope of application
Conclusion of the contract
Right of withdrawal
Prices and payment
Shipping and delivery
Reservation of ownership
Warranty and conformity
Liability
Gift cards and discount codes
B2B and bespoke orders
Applicable law
Jurisdiction
Alternative dispute resolution
Final provisions

1. Scope of application

1.1 These Terms of Service ("Terms") apply to all contracts concluded between a customer ("Client") and Layered Lines 3D, operating under the project name The Urban Architect ("Seller", "we", "us"), regarding goods and services offered in our online shop.

1.2 The Seller is: Layered Lines 3D Chamber of Commerce (KvK): 95447024 VAT: NL005154011B53 Contact: info@theurbanarchitect.com

1.3 A "Consumer" is a natural person who concludes a legal transaction for purposes that are predominantly outside their trade, business, or profession. A "Business client" is a natural or legal person acting in the exercise of their trade, business, or profession.

1.4 The Client's own terms and conditions do not apply unless we have agreed to them in writing.

2. Conclusion of the contract

2.1 The product descriptions in our online shop do not constitute a binding offer. They are an invitation to the Client to submit a binding offer.

2.2 The Client submits a binding offer by placing the selected goods in the shopping cart, completing the checkout process, and clicking the order button.

2.3 We may accept the Client's offer within five days by:

sending a written order confirmation (typically by email), or
delivering the ordered goods, or
requesting payment after the order has been placed.

If we do not accept the offer within five days, the offer is deemed rejected and the Client is no longer bound by it.

2.4 If the Client pays via PayPal, the contract is concluded at the moment the Client clicks the order button, subject to the PayPal terms of use.

2.5 After the contract is concluded, we store the contract details and send them to the Client by email. The Client can also access past orders through their account if one has been created.

2.6 Before submitting an order, the Client can review and correct the order details on the checkout page. After submitting, the Client should immediately contact us if a correction is needed.

2.7 The contract language is English.

2.8 Order processing and communication takes place primarily by email. The Client is responsible for providing a working email address and ensuring our messages are not blocked by spam filters.

3. Right of withdrawal

3.1 Consumers have the right to withdraw from this contract within 14 days without giving any reason, in accordance with EU consumer protection law.

3.2 The withdrawal period expires 14 days after the day on which the Client (or a third party indicated by the Client, other than the carrier) acquires physical possession of the goods.

3.3 To exercise the right of withdrawal, the Client must inform us (Layered Lines 3D, info@theurbanarchitect.com) of their decision to withdraw by an unequivocal statement (for example, by email). The Client may use the model withdrawal form provided on our website, but this is not mandatory.

3.4 To meet the withdrawal deadline, it is sufficient for the Client to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

3.5 If the Client withdraws from this contract, we will reimburse all payments received, including the standard delivery costs, without undue delay and no later than 14 days from the day we receive the goods back, or evidence of return shipment, whichever is earlier. Reimbursement is made using the same means of payment as the original transaction, unless agreed otherwise.

3.6 The Client must return the goods without undue delay and in any event no later than 14 days from the day they communicate the withdrawal. The deadline is met if the goods are sent before the period of 14 days has expired.

3.7 The Client bears the direct cost of returning the goods.

3.8 The Client is only liable for any diminished value of the goods resulting from handling that goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

3.9 The right of withdrawal does not apply to Consumers who are not residents of an EU member state at the time of conclusion of the contract and whose exclusive domicile and delivery address were located outside the EU at the time of conclusion of the contract.

Detailed information about the right of withdrawal is provided in our separate Refund Policy.

4. Prices and payment

4.1 Unless otherwise stated, prices in our online shop are total prices including VAT. Shipping costs are listed separately on the product page and during checkout.

4.2 The Client can pay using one of the payment methods displayed at checkout.

4.3 Shopify Payments. When the Client selects a payment method processed through Shopify Payments, the transaction is handled by Shopify International Limited (Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland). The specific payment methods available via Shopify Payments are shown at checkout. More information at https://www.shopify.com/payments.

4.4 PayPal. When the Client pays via PayPal, the transaction is handled by PayPal (Europe) S.à r.l. et Cie, S.C.A. (22-24 Boulevard Royal, L-2449 Luxembourg), subject to the PayPal terms of use available at https://www.paypal.com.

4.5 The invoice amount is due immediately upon conclusion of the contract, unless a different payment term is stated at checkout.

5. Shipping and delivery

5.1 We ship to the delivery address provided by the Client at checkout. If the Client pays via PayPal, the delivery address stored at PayPal at the time of payment is decisive.

5.2 Detailed information about shipping options, costs, and estimated delivery times is provided in our separate Shipping Policy.

5.3 If a shipment is returned to us because delivery to the Client was not possible (for example, incorrect address or repeated failed delivery attempts), the Client bears the cost of the unsuccessful shipment, unless the Client exercises their right of withdrawal effectively or the delivery failure is due to circumstances beyond the Client's control.

5.4 The Client must inspect the goods upon receipt and notify us of any visible transport damage as soon as reasonably possible. Failure to do so does not affect the Client's statutory rights.

6. Reservation of ownership

We retain title to the delivered goods until the purchase price has been paid in full.

7. Warranty and conformity

7.1 The goods we deliver must conform to the contract. Conformity is assessed in accordance with applicable Dutch and EU consumer law, including the EU Sale of Goods Directive (2019/771) as implemented in the Netherlands.

7.2 If a defect occurs within the reasonable expected lifespan of the product, the Consumer is entitled to repair, replacement, price reduction, or termination of the contract, as set out in applicable law.

7.3 To make a warranty claim, the Client must contact us at info@theurbanarchitect.com with a description of the defect and, where possible, photos. We will respond within a reasonable time.

7.4 The warranty does not cover damage caused by:

normal wear and tear
improper use or handling
accidents or external causes after delivery
modifications made by the Client or third parties

8. Liability

8.1 We are liable without limitation for damages resulting from intent or gross negligence, for injury to life, body, or health caused by us, and where mandatory liability applies under Dutch product liability law.

8.2 For other damages arising from a breach of a material contractual obligation, our liability is limited to the damages that are typical and foreseeable for this type of contract. A "material contractual obligation" is an obligation whose fulfillment is essential to the proper performance of the contract and on whose fulfillment the Client may reasonably rely.

8.3 Beyond the above, our liability is excluded to the extent permitted by law.

8.4 This liability clause also applies to claims against our employees, representatives, and subcontractors.

9. Gift cards and discount codes

9.1 Gift cards purchased through our online shop can be redeemed for goods in our online shop. Gift cards cannot be exchanged for cash and are not subject to interest. Gift cards are valid for a period set under applicable Dutch law (currently 2 years from the date of purchase unless otherwise stated).

9.2 Discount codes issued by us in the context of promotions can only be redeemed in our online shop, within their stated validity period, and subject to the conditions of the promotion. Only one discount code can be redeemed per order, unless stated otherwise. Discount codes are not transferable and cannot be exchanged for cash.

9.3 If the Client exercises the right of withdrawal and returns goods paid for with a discount code, the discount is not refunded in cash but credited as a new discount code where applicable.

10. B2B and bespoke orders

10.1 These Terms apply in full to Consumer purchases. The following modifications apply to Business clients.

10.2 The right of withdrawal in Section 3 does not apply to Business clients.

10.3 For bespoke orders (such as custom cities, custom buildings, custom installations, or corporate commissions), separate written terms apply. Such orders typically require an agreed scope of work, advance payment in full or in part, and may include a non-refundable design or modeling fee. Production timelines for bespoke orders are agreed individually.

10.4 For B2B transactions within the EU where the Business client provides a valid VAT number, the reverse charge mechanism applies (Art. 138 EU VAT Directive) and no Dutch VAT is charged on the invoice. For B2B transactions outside the EU, goods are exported at 0% VAT subject to proof of export.

10.5 The warranty period for Business clients is one year from delivery, unless otherwise agreed in writing.

10.6 Our total liability to a Business client is limited to the net order value of the transaction giving rise to the liability, except in cases of intent or gross negligence.

10.7 Business clients are invited to contact us at info@theurbanarchitect.com to discuss commercial terms before placing larger or custom orders.

11. Applicable law

11.1 Dutch law applies to all legal relationships between the parties, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

11.2 For Consumers, this choice of law applies only to the extent that the Consumer is not deprived of the protection of mandatory provisions of the law of the country where they have their habitual residence.

12. Jurisdiction

12.1 For Business clients, all disputes arising from or in connection with the contract shall be exclusively submitted to the competent court in the Netherlands.

12.2 For Consumers, the statutory rules on jurisdiction apply.

13. Alternative dispute resolution

13.1 The European Commission provides a platform for online dispute resolution (ODR) available at https://ec.europa.eu/consumers/odr.

13.2 We are not legally obliged to participate in alternative dispute resolution proceedings before a consumer arbitration board, but we are willing to do so in appropriate cases. Contact us at info@theurbanarchitect.com.

14. Final provisions

14.1 If any provision of these Terms is or becomes invalid, the validity of the remaining provisions remains unaffected.

14.2 We reserve the right to amend these Terms with reasonable notice. The version in effect at the time of order conclusion applies to that order.

14.3 Questions about these Terms can be sent to info@theurbanarchitect.com.

Layered Lines 3D Chamber of Commerce (KvK): 95447024 VAT: NL005154011B53